Refund policy

Refund Policy - The 60-Day Better Skin Guarantee

We take great care in crafting our products and stand behind their quality. 

Barrier repair takes weeks, so we give you the weeks. The conditions are that you actually use it and that you tell us how it is going, and we make both of those easy.

• Use it daily for 60 days.
• We email you at week 3 and again at week 6. Reply to both. A sentence is enough, and it is what keeps the guarantee live.
  
• Not happy? Email us between day 60 and day 90 for a full refund, and keep the jars.

The check-ins are not a hoop to jump through, and that is why replying to them is the condition. They are how we catch what is not working for you while there is still time to fix it, instead of finding out on day 60 that you gave up in week 2.

If your order arrives damaged, please contact us at support@kaitallow.com with a photo of the damaged package/product, and we’ll be happy to arrange a replacement or refund.

If you have any other concerns about your order, please reach out us - we’re here to help!

Thank you for choosing Kai Tallow - we appreciate your support!